Terms of Service

1. Acceptance of Terms

By accessing and using Patronix.ai ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. These Terms of Service ("Terms") constitute a legally binding agreement between you and Patronix.ai ("we," "us," or "our").

2. Description of Service

Patronix.ai is a comprehensive horse management and polo analytics platform that provides:

• Horse profile management and tracking
• Medical record management
• Polo performance analytics and statistics
• Financial management and invoicing
• Organization and team management tools
• Scheduling and planning features

3. User Accounts and Registration

3.1 Account Creation

To use our Service, you must create an account by providing accurate and complete information. You may register using email/password or through supported OAuth providers (Google).

3.2 Account Security

• You are responsible for maintaining the confidentiality of your account credentials
• You must notify us immediately of any unauthorized access to your account
• You are responsible for all activities that occur under your account
• We reserve the right to suspend or terminate accounts that violate these Terms

4. User Types and Organizations

4.1 User Types

• Owners: Can create and manage organizations
• Employees: Belong to one organization with assigned roles
• Service Providers: Independent professionals serving multiple organizations

4.2 Organization Responsibilities

• Organization owners are responsible for their members' actions
• Data shared within organizations is governed by internal permissions
• Organizations must comply with applicable laws and regulations

5. Acceptable Use Policy

5.1 Permitted Uses

You may use our Service for legitimate horse management and polo-related activities.

5.2 Prohibited Uses

You agree not to:

• Use the Service for any illegal or unauthorized purpose
• Violate any laws, regulations, or third-party rights
• Upload or transmit malicious software or harmful content
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the Service
• Share false, misleading, or fraudulent information
• Harass, abuse, or harm other users
• Use automated systems to access the Service without permission

6. Data and Content

6.1 Your Data

You retain ownership of all data you submit to our Service. You grant us a license to use, store, and process your data solely to provide and improve our Service.

6.2 Data Accuracy

You are responsible for ensuring the accuracy and legality of all data you submit. We are not responsible for any decisions made based on inaccurate data.

6.3 Data Backup

While we implement backup procedures, you are encouraged to maintain your own backups of important data. We are not liable for data loss except as required by law.

7. Privacy and Security

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. We implement industry-standard security measures to protect your data.

8. Intellectual Property

8.1 Our Rights

The Service, including its design, functionality, and content, is protected by copyright, trademark, and other intellectual property laws. We retain all rights not expressly granted to you.

8.2 User Content

You retain rights to your content but grant us necessary rights to provide our Service. You must not upload content that infringes on others' intellectual property rights.

9. Payment and Subscription

9.1 Subscription Plans

We offer various subscription plans with different features and limitations. Subscription fees are charged in advance and are non-refundable except as required by law.

9.2 Free Tier

We may offer free access with limitations. Free tier access may be modified or discontinued at any time.

9.3 Payment Processing

Payments are processed by third-party payment processors. You agree to their terms and conditions when making payments.

10. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted service. We may perform maintenance, updates, or modifications that temporarily affect service availability. We will provide reasonable notice when possible.

11. Limitation of Liability

To the maximum extent permitted by law, Patronix.ai shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use. Our total liability shall not exceed the amount paid by you for the Service in the 12 months preceding the claim.

12. Disclaimers

The Service is provided "as is" and "as available." We disclaim all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be error-free or continuously available.

13. Indemnification

You agree to indemnify and hold harmless Patronix.ai from any claims, damages, or expenses arising from your use of the Service, violation of these Terms, or infringement of any rights of another party.

14. Termination

14.1 Termination by You

You may terminate your account at any time by following the account deletion process in your settings.

14.2 Termination by Us

We may suspend or terminate your account for violation of these Terms, illegal activity, or other reasons at our discretion. We will provide reasonable notice when possible.

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of significant changes via email or platform notifications. Continued use of the Service after changes constitutes acceptance of the new Terms.

16. Governing Law

These Terms are governed by and construed in accordance with applicable laws. Any disputes will be resolved through binding arbitration or in the courts of appropriate jurisdiction.

17. Contact Information

If you have any questions about these Terms of Service, please contact us: